IBM - Bangalore

Experience - 5 to 7

Key Skills - Serverless API architectures, EventBridge, IaC, OpenTelemetry, lambdas, Step Functions, Servicenow, Ibm Datapower, Ibm Mq, Bash, CDK, Cloud Formation, Git, DevSecOps, Openshift, Terraform, Scripting, Kubernetes, Python,

HTC Global Services (India) Pvt Ltd - Bangalore

Experience - 0 to 2

Key Skills - TCP/IP, DNS, DHCP, Server monitoring (Windows / Linux), Network devices: Routers, Switches, Firewalls, Monitoring tools: SolarWinds, Nagios, Zabbix, Ticketing tools: ServiceNow, Jira, Remedy, Log analysis & root cause identification, SLA & escalation management, ITIL basics,

GENPACT - Noida

Experience - 0 to 3

Key Skills - application support, l1 support, l2 support, incident management, servicenow, workflow support, application troubleshooting, issue resolution, vip user support, access management, user onboarding, lower environment testing, dev environment, sandbox testing, training environment, stakeholder coordination, l3 coordination, shared mailbox support, operational support, ms excel, ms powerpoint, documentation, communication skills, analytical skills, problem solving.,

Wipro - Hyderabad

Experience - 1 to 3

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance,

GENPACT - Lucknow

Experience - 0 to 2

Key Skills - application support, ap capture support, l1 support, l2 support, incident management, help desk support, jira, servicenow, troubleshooting, root cause analysis, rca, operational standards, documentation management, knowledge base creation, user training, azure cloud services, azure monitoring, azure devops, ci/cd pipelines, build and deployment support, aks, azure kubernetes service, docker, container management, grafana, system monitoring, alerting, sql queries, data validation, document intelligence, data capture, ocr, icr, omr, oauth authentication, web services, access management, release support, production support, shift operations, on call support, cross functional collaboration, .net exposure, finance and accounting domain, ms office, analytical skills, communication skills.,

GENPACT - Noida

Experience - 1 to 4

Key Skills - nist cybersecurity framework, nist csf controls testing, cybersecurity controls testing, control design assessment, operating effectiveness testing, governance risk and compliance, grc, internal audit, risk assessment, residual risk analysis, exception management, remediation tracking, risk acceptance, security compliance, iam, identity and access management, network security, endpoint security, vulnerability management, siem, logging and monitoring, incident response, business continuity, backup and recovery, change management, configuration management, evidence review, log analysis, security architecture review, test planning, test execution, control walkthroughs, audit documentation, executive reporting, dashboards, scorecards, stakeholder communication, servicenow grc, auditboard, cisa, cissp, cism, crisc, iso 27001, comptia security plus, comptia cysa.,

Wipro - Mumbai

Experience - 1 to 3

Key Skills - Operating System Troubleshooting (Windows / macOS / Linux), Hardware & Software Installation / Configuration, System Administration & Maintenance, Active Directory, User Management & Permissions, Network Troubleshooting (LAN/WAN, VPN, DNS, DHCP), Email & Collaboration Tools Support (Outlook, Teams, etc.), Virtualization Technologies (VMware, Hyper-V, VDI, Citrix), Remote Desktop & Remote Support Tools, Security Tools & Endpoint Protection, Patch Management & System Updates, Server Monitoring & Performance Optimization, Backup & Recovery Procedures, Incident, Problem & Change Management (ITIL), Ticketing Tools (ServiceNow, JIRA, Remedy), Log Analysis & Root Cause Troubleshooting, Scripting Basics (PowerShell / Bash ? optional but useful), Customer Communication & Documentation Skills, SLA Compliance & Escalation Handling, Creating SOPs & Knowledge Base Articles,

GENPACT - Hyderabad

Experience - 0 to 4

Key Skills - it operations, it ops, major incident management, crisis management, tier 2 support, infrastructure support, incident response, executive support, ecs support, executive communication, bridge call management, post incident review, pir, root cause analysis, problem management, event correlation, alert monitoring, false positive reduction, monitoring tools, splunk, dynatrace, datadog, itsm, servicenow, service transition, change management, knowledge management, service desk training, l1 coaching, premium support, system reliability, operational excellence, automation, ai in it operations, digital transformation, microsoft 365, sap support, unix, networking, cloud operations, continuous improvement, collaboration, customer centric approach.,

HTC Global Services (India) Pvt Ltd - Chennai

Experience - 0 to 2

Key Skills - ITSM, HAM / SAM, HRSD / CSM,

GENPACT - Bangalore

Experience - 10 to 12

Key Skills - source to pay, s2p, procure to pay, p2p, sourcing, master data management, invoice processing, ap operations, helpdesk management, travel and expense, t&e, stakeholder management, client relationship management, process governance, reporting and analysis, metrics management, ctq, transformation management, p2p transformation, global transitions, escalation management, issue resolution, system optimization, erp systems, coupa, servicenow, concur, cross functional team management, large team handling, performance management, people development, risk management, risk mitigation, financial analysis, ap reporting, financial statements, problem solving, digital tools, ms excel, ms powerpoint, ms word, o2c exposure, rfp, rfi, solution support.,

GENPACT - Hyderabad

Experience - 0 to 3

Key Skills - servicenow development, servicenow architecture, technical leadership, team management, agile methodology, sprint planning, requirement discovery, solution design, application deployment, workflow customization, business rules, client scripts, ui policies, ui scripts, ui actions, ui pages, script includes, access control lists, servicenow apis, service portal, java scripting, debugging, update sets, unit testing, functional testing, code review, quality assurance, user story management, technical documentation, platform monitoring, compliance management, production support, incident resolution, release management, upgrade coordination, regression testing, blueprinting workshops, effort estimation, knowledge transfer, training delivery, best practices definition, client stakeholder management, communication skills, problem solving, azure devops, tfs, jira, rally, itil, servicenow csa, servicenow implementations.,

GENPACT - Hyderabad

Experience - 0 to 3

Key Skills - appian bpm, appian development, appian architecture, appian support, appian design patterns, process models, data level integrations, low code bpm, application design, application development, application support, api development, system integration, microservices, java, pl/sql, maria db, database integration, sdlc, unit testing, requirement analysis, troubleshooting, root cause analysis, incident management, problem management, change management, release management, itil, servicenow, jira, bmc remedy, production support, 24x5 support, mission critical systems, monitoring, batch job monitoring, dashboard monitoring, service delivery, sla management, escalation management, team mentoring, knowledge management, stakeholder communication, global delivery, insurance domain, cloud fundamentals, analytical skills, problem solving.,

Wipro - Mumbai

Experience - 3 to 5

Key Skills - IT Service Management (ITSM), Incident & Problem Management, Hardware and Software Installation & Configuration, Network Monitoring & Maintenance, Root Cause Analysis & Troubleshooting, Service Request Handling & SLA Management, System & Server Administration, Backup and Data Recovery, User Access Management, Customer Support & Client Relationship Management, Ticketing Tools (e.g., ServiceNow, Remedy, JIRA), Remote Support & On-site Coordination, Performance Monitoring & Reporting, Process Adherence & Quality Assurance, Technical Documentation & Knowledge Base Maintenance ,

Wipro - Mumbai

Experience - 3 to 5

Key Skills - Operating System Troubleshooting (Windows / macOS / Linux), Hardware & Software Installation / Configuration, System Administration & Maintenance, Active Directory, User Management & Permissions, Network Troubleshooting (LAN/WAN, VPN, DNS, DHCP), Email & Collaboration Tools Support (Outlook, Teams, etc.), Virtualization Technologies (VMware, Hyper-V, VDI, Citrix), Security Tools & Endpoint Protection, Patch Management & System Updates, Backup & Recovery Procedures, Incident, Problem & Change Management (ITIL), Ticketing Tools (ServiceNow, JIRA, Remedy), Log Analysis & Root Cause Troubleshooting, Customer Communication & Documentation Skills, SLA Compliance & Escalation Handling, Creating SOPs & Knowledge Base Articles,

GENPACT - Gurgaon

Experience - 0 to 4

Key Skills - appian bpm, appian development, appian architecture, appian support, appian design patterns, process models, data level integrations, low code bpm, application design, application development, application support, api development, system integration, microservices, java, pl/sql, maria db, database integration, sdlc, unit testing, requirement analysis, troubleshooting, root cause analysis, incident management, problem management, change management, release management, itil, servicenow, jira, bmc remedy, production support, 24x5 support, mission critical systems, monitoring, batch job monitoring, dashboard monitoring, service delivery, sla management, escalation management, team mentoring, knowledge management, stakeholder communication, global delivery, insurance domain, cloud fundamentals, analytical skills, problem solving.,